Return Policy

Returns

All requests for returns are subject to SANO approval. If you wish to make a return request, kindly contact us at support@hellosano.com within 7 days from the date which you received your item(s), and provide your order number, email address, and the reason to return item(s).

SANO will provide returns for the following reasons only:

• Incorrect item(s) received
• Defective item(s) upon receiving
• Allergic reactions caused by any ingredients in selected product(s).

*Please do not discard the product unless we’ve stated otherwise.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status. If approved, your refund will be processed, and a credit will be applied to your original payment method within 14 days.

Exchanges

SANO does not offer exchanges. If you need a different product, please return the item and place a new order.