Frequently Asked Questions
⭐️ Product FAQs
How long will my parcel arrive after I placed an order?
**The estimated delivery time for general delivery for local and Singapore:
|
Location
|
Estimated Delivery Time
|
|---|---|
|
West Malaysia
|
1-3 business days
|
|
East Malaysia
|
2-5 business day
|
|
Singapore
|
3-5 business day
|
To get the most up-to-date delivery information once your order has been shippepd, please refer to the tracking information in the Shipping Notification email.
*Applies to in-stock items only. Please take note that pre-order item(s) may take a longer time to receive. The dates provided are estimates and are subject to change.
*We do not take responsibility should the item(s) be delayed beyond our control such as, due to courier service delays, emergency, adverse weather conditions or other environmental factors.
Is there free shipping ?
Yes, all region from the west malaysia are eligible for Free Shipping. Other regions will require a minimum purchase target to be eligible for Free Shipping.
How to seek for a refund ?
Answer
Where to go for self pick up?
You can self pick up your order at the below address:
Add: 1, Jalan Mutiara Emas 5/22, Taman Mount Austin, Johor Bahru, Johor.
Add: 1, Jalan Mutiara Emas 5/22, Taman Mount Austin, Johor Bahru, Johor.
What if my shipping address was entered incorrectly?
If you discover an incorrect address after making a purchase, please contact the courier company directly once you have your tracking information. They will be able to assist with options like intercepting the package, rerouting it, or arranging for a pickup.
**Please note that SANO is not responsible for shipments to addresses that were incorrectly entered during the checkout process.
**Please note that SANO is not responsible for shipments to addresses that were incorrectly entered during the checkout process.
Can I cancel my order and request a refund after receiving it?
Certainly, we understand that circumstances may change. To initiate a return, kindly reach out to our dedicated Customer Support team at support@hellosano.com within 7 days from the date you received your item(s). Please ensure to include your order number and the reason for the return. For additional details, you can refer to our comprehensive Return Policy.
**Remember to retain the product unless otherwise instructed by our team.
**Remember to retain the product unless otherwise instructed by our team.
I'm pregnant or I'm breastfeeding. Is it ok?
Hi moms and moms-to-be,
We love and care for you, so we always advise you to consult with your doctor before starting any supplements or products if you are pregnant or breastfeeding. This is to ensure that the products are safe for you and your baby.
We love and care for you, so we always advise you to consult with your doctor before starting any supplements or products if you are pregnant or breastfeeding. This is to ensure that the products are safe for you and your baby.
Are all of the products from SANO Halal?
Yes. Our products are Halal and we have the relevant halal certificates from JAKIM. Some products in our range are still in the process of obtaining the halal certification.
Is SANO safe for me?
SANO is safe for most people. However, we always recommend consulting with your doctor before starting any new supplements, especially if you are pregnant, breastfeeding, or have any underlying health conditions.